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How to bypass UK ISP block and access ProtonVPN

How to bypass UK ISP block and access ProtonVPN

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In 2017, the UK passed the Digital Economy Act that requires Internet Service Providers (ISPs) to block adult websites unless they receive confirmation that the user is over 18. The regulatory body that governs the ban, the BBFC, has stated that VPN services should not be affected by this ban.

Unfortunately, there have been excessive bans or widespread bans of sites that are not intended to be covered by the DEA. This block included the ProtonVPN website. According to block.org.uk, we are currently blocked by six UK ISPs:

  • Which
  • O2
  • sky
  • TalkTalk
  • Virgin Media
  • Vodafone

We are currently working with these ISPs to rectify the situation. Fortunately, if you use one of these ISPs, there are steps you can take to access https://www.protonvpn.com in the meantime. Generally, you have to sign in to your ISP account and turn off the age restriction option, but the steps are different for each ISP.

Which

To remove the block:

  1. Log in to a profile My EE the account.
  2. go to food menu -> Device management.
  3. Set Content Lock to turning off.
  4. Please also email protectard@ee.co.uk letting them know that ProtonVPN has been incorrectly categorized as inappropriate and should not be blocked.

If you’re still having trouble, here’s the EE Contact Us page.

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If you try to visit the ProtonVPN website while the ban is in place, you will see this page. You can access our website by clicking Sign in or Register If you are a bill payer for an EE account. If you are not a bill payer, click Enter credit card. You must enter a valid credit card number to prove that you are over 18 years old.

O2

To remove the block:

  1. go to https://ageverification.o2.co.uk/
  2. Enter your mobile phone number in the space and click Send me a code. O2 will then text you with a code to continue. (You must use a UK mobile phone number.)
  3. Enter the code you received in the space.
  4. You will then need to enter a valid credit card number to prove that you are over 18 years old. £1 will be deducted from your card and will then be refunded to you via your next call credit or phone bill.
  5. Once you prove you’re over 18, O2 will remove the block.

If you’re still having trouble, or if you want to tell O2 that ProtonVPN shouldn’t be blocked, get in touch 202 for customer support. It is free of O2 cell phones.

sky

To remove the block:

  1. sign in to broadbandshield.sky.com with your Sky ID.
  2. Scroll down and tap turn off. It may take up to 15 minutes to disable the blocking.
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To allow individual sites:

  1. Log in to broadbandshield.sky.com with your Sky ID.
  2. tap on Block and allow websites tab.
  3. Enter www.protonvpn.com in the file Allow square and click Add.
  4. click Save all settings.

Please also visit the Sky portal for incorrectly rated sites to let them know that ProtonVPN has been incorrectly rated as inappropriate and should not be banned.

If you’re still having trouble, here’s the Sky Broadband Contact Us page.

TalkTalk

To remove the block:

  1. sign in to Arithmetic.
  2. Go to my services drop down menu and click View HomeSafe Settings
  3. Make the kids safe turning off. You see a prompt asking if you’re sure. click Turn off Kidsafe For confirmation. It may take a few minutes to disable the blocking.

If you’re still having trouble, here’s the free TalkTalk support phone number: +44 0345172 0088

Virgin Media

To remove the block:

  1. sign in to Virgin Media.
  2. click my apps.
  3. click web sword.
  4. click Settings.
  5. go to safe child and click turn it off. then press Progressing. It may take up to five minutes to disable the blocking.
  6. Please also go to Virgin Media’s WebSafe Feedback to let them know that ProtonVPN has been incorrectly categorized as inappropriate and should not be banned.
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If you’re still having trouble, here’s the Virgin Media Contact Us page.

Vodafone

To remove the block:

using Vodafone website:

  1. Log in to My Vodafone, go to Services and Extras Gray drop down menu, and select your device.
  2. Scroll down and tap Data bars and alerts. under bars section, click Age restricted content bar.
  3. If you have verified your identity before, toggle the switch to turning off And go to step 6. Otherwise, tap Age check.
  4. You will need to enter a credit card number to prove that you are over 18 years old. No payment will be made.
  5. Once your age is verified, you will be taken back to your device list. Scroll down and tap Data bars and alerts. under bars section, click Age Restricted Content Bar. Then toggle the toggle button to turning off
  6. Wait 10 minutes and then restart your device.
  7. Please also email contentclassification@vodafone.com to tell Vodafone that ProtonVPN has been incorrectly categorized as inappropriate and should not be banned.

If you’re still having trouble, here’s the Vodafone Contact Us page.

If you are having difficulty accessing our website even after following these instructions, or if you have been blocked and cannot see your ISP on this page, please contact our support team.


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