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Unable to connect to NordVPN servers

Unable to connect to NordVPN servers

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This article is available in French, German, Dutch, Italian, Spanish, Indonesian, Polish, Swedish, Turkish, and Chinese.

Note: If you can’t connect from a country with internet restrictions, check out this article: Calling from a country with internet restrictions

If you are having problems connecting to any of the operating systems below, try following our VPN troubleshooting guides:

Here are some general tips that you can follow if you can’t connect to NordVPN:

  • Try at least a few different NordVPN servers.
  • In the app, sign out of your account and then sign in again. Try to connect again.
  • Uninstall the app, restart your device, and install the app again. Try to connect again.
  • If you are using a computer, try disabling any antivirus or firewall software, as they can interfere with VPN connections. Try to connect again.
  • Try using a different connection method/protocol for your device.

You can also try to connect a different device on the same network. This will help you know if the problem is caused by the network or the hardware. For example, if you are unable to connect your Android phone, try your PC. If both cannot connect, then the problem is with your network. If your computer is successfully connected, then something is wrong with the configuration on your phone. Either way, contact NordVPN customer support for assistance.


Tip: Don’t forget to use a strong password on your NordVPN account, as it will help you avoid credential stuffing attacks and will keep your account secure.

Since creating and remembering strong and secure passwords is not an easy task, we recommend downloading the free password manager – NordPass. It generates secure passwords for you and stores them securely, allowing you to avoid wasting time resetting your password in the future.

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