Fix incorrect WiFi or cellular data connection status when running Norton 360 for iOS with Web Protection enabled
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When you connect your iOS device to a VPN, it may not recognize the change of network status from Wi-Fi to cellular data or vice versa in the notification area. This behavior is sometimes seen on iOS in general with any VPN connection, and is not limited to Norton 360 for iOS alone.
If you are still using the older version of the Norton Mobile Security app, we recommend that you update to the new Norton 360 app to continue receiving the latest security updates. To learn more about updating Norton Mobile Security to Norton 360, read: Update Norton Mobile Security to the latest version.
To fix this problem, turn Airplane mode on and off on your iOS device.
Turn Airplane Mode on and off
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Swipe up from the bottom edge of your device’s screen to view it Control Center.
On an iPhone X or later, or an iPad with iOS 12 or later, swipe down from the top-right corner of the screen to view Control Center.
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In Control Center, tap the Airplane icon to turn on Airplane mode.
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Wait for at least 10 seconds, and tap the Airplane icon again to turn off Airplane mode.
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document: v129903722
The operating system: iOS
Last update: 11/03/2021
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