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Fix when GlobalProtect VPN for Windows gets stuck in ‘connected’ state

Fix when GlobalProtect VPN for Windows gets stuck in ‘connected’ state

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If GlobalProtect is stuck in a “connected” state when clicked ConnectionIf the log file shows error “10022”, you may need to uninstall and reinstall the client software.

Collect a GlobalProtect . file

  1. From the system tray, click Global Protect to open it.
  2. At the top right, click the icon and select Settings > Troubleshoot.
  3. click Record collection.
  4. Once you have finished saving the file, click Open the folder
  5. In the log folder, open the file Bangba Records in a text editor.
  6. Use ctrl-F to search 10022.
  • If an error is found that states Cannot connect to the service, error: 10022Uninstall and reinstall the GlobalProtect client.
  • If no such error is found, contact Consultant@northwestern.edu.

Uninstall GlobalProtect

  1. go to Control Panel > Programs > Uninstall a Program
  2. You find Global Protect and click uninstall

Download and set up GlobalProtect

  1. In your web browser, go to https://vpn-connect.northwestern.edu.
  2. When prompted, enter your NetID and password, and authenticate with Duo.
  3. At the top of the screen, tap GlobalProtect Agent.
  4. click Download Windows 64 bit GlobalProtect Agent.
  5. Open the downloaded GlobalProtect app. When prompted for the gate address, enter vpn-connect.northwestern.edu.
  6. When prompted, enter your NetID password and NetID, then confirm your identity using Duo multi-factor authentication. You will then be connected to GlobalProtect.
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