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Hotfix Pass VPN C3700/C3000 for Windows | Answer



Enable VPN Passing on C3000 / C3700


There is a known issue with C3000/C3700 cable modem routers where VPN pass-through is not currently enabled. This issue will be fixed in the next maintenance release for these products. We do not currently have an ETA on this.

However, we do have a temporary hotfix that the client can try to enable VPN traffic. This fix will only work when connected to a Windows PC.


  • VPN pass is not working on C3000 / C3700

Download Instructions:

  1. Using the download link below, download the new firmware and extract it to a suitable place like your desktop. The file name after extraction is c3700_vpn-pass_hotfix_cmd-011B1.exe

    Download Link :

  2. Double click on the program β€œc3700_vpn-pass_hotfix_cmd-011B1.exe” if you keep the default β€œpassword” you should get the following result. Then the unit is restarted automatically.
  3. In case the password is changed to something else. It prompts with the following message asking for the correct password.
  4. After that, you should get a result similar to step 1.
  5. Troubleshooting: Please capture DOS windows if you get ret = N (where N is not 0), eg

Note: If the return is not 0, please take the screenshot and contact NETGEAR support for further assistance.

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Last update: 10/13/2021 | Article ID: 26099

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