How to fix PIA (Private Internet Access) No Connection Error on Windows?

How to fix PIA (Private Internet Access) No Connection Error on Windows?

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PIA (Private Internet Access) is a very popular VPN provider for a variety of powerful features. It has more than 3,300 servers in 32 countries and is available for platforms including Windows Mac, Android, iOS and Linux, along with extensions for most popular browsers.

PIA is offline

However, many users reported that the program simply failed to connect to their PC no matter how many times they tried. Other PIA users have come up with ways that helped them deal with the problem so we decided to collect them and present them in an article. Check it out below!

What Causes PIA to Not Connect on Windows?

PIA connection issues can be caused by your internet connection and this is an issue that should be ruled out initially by checking if you are connected to the internet properly and if other VPN tools are working. If this is not the case, then we have prepared a list of possible causes that are supposed to help determine the problem faster and more accurately.

• IPv6 connection leaks Packet leaks often occur if your internet connection has IPv6 installed and this is something that PIA developers overlooked in certain versions. Make sure to disable IPv6 to solve the problem.
• TAP adapter drivers – PIA developers reported that newer versions of the TAP adapter driver are causing problems or slow VPN connections and you should try to install older, more stable versions.

Solution 1: Disable IPv6 Connectivity

Some users have reported that some packet leaks occur when the computer on which PIA is installed is IPv6-enabled on the connection it is using. This is a clear sign that a possible method that can be used to solve this problem could be to simply disable IPv6 for connectivity. It won’t make any drastic changes to your connection and it can fix this problem easily!

1. use the Windows key + R. combo that should immediately open the Run dialog where you have to type “ncpa.cplin the ribbon and click OK to open the Internet connection settings item in Control Panel.
2. The same operation can also be performed by opening a file control Board. Switch the view through the setting at the top right of the window to category and click Network and the Internet On the top. tap on Network and Sharing Center button to open it. Try to locate a file Change adapter settings button in the left menu and click on it.

Change adapter settings

3. When Internet connection The window opens, double-click on the active network adapter.
4. Then click properties and locate a file Internet Protocol version 6 Enter the list. Disable the checkbox next to this entry and click OK. Restart your computer to confirm the changes and check to see if the problem persists.

Solution 2: Reinstall the app

The problem appears to be related to the version of PIA installed on your computer. Performing the steps below will ensure that you have the latest version installed and the problem should stop appearing when trying to open PIA to use its VPN services!

1. Click the Start menu button and open the Control Panel by typing its name with the Start menu open. On the other hand, you can click the gear icon to open it Settings If you are using Windows 10.
2. In Control Panel, select Watch on the form – Category in the upper right corner and click Uninstall a program under the Software section.

Uninstall a program in Control Panel

3. If you are using the Settings app, tap apps A list of all the programs installed on your computer should immediately open.
4. Locate PIA In Control Panel or Settings and click uninstall.
5. Its uninstall wizard should open, so follow the instructions to uninstall it.

Uninstall PIA in Programs and Features

6. Click Finish when the uninstaller completes the process and restart your computer to see if login problems persist. Make sure to download the latest version from this link. Run the executable file and follow the onscreen instructions to install it.

Solution 3: Install an older TAP driver

In some cases, new versions of the TAP driver can cause connection problems or very slow download speed for Windows users and it is necessary to install an older version to solve the problem. These drivers can also cause problems with other connection settings, and installing an older version can prevent such problems!

1. Before performing any other steps, you must make sure that the PIA program is not running. Right click on the PIA icon In the system tray (the list of icons in the lower right of the screen to the left of the Windows clock. You may need to click the button small arrow to show more icons before the PIA icon appears)
2. click Director From the context menu that will appear.

Exit PIA from the system tray

3. First of all, you will need to uninstall the driver that you currently have installed on your device.
4. Type “device ManagerIn the search field next to the Start menu button to open the device manager window. You can also use a file Windows + R . key combination to open a file Run dialog. Type devmgmt.Master’s in the box and click OK or the Enter key.

Run Device Manager

5. expansion innetwork adaptersPart. This will display all the network adapters that the device has currently installed.
6. Right click on a file TAP Converter You want to uninstall and choose “removal deviceThis will remove the adapter from the list and uninstall the network device. Click OK when prompted to uninstall the device.

Uninstall TAP Converter

7. Go to this link To download the driver that should not cause any problems confirmed by PIA specialists. You can also find one yourself. Choose the best and download and run it from your downloads folder.

Install the TAP adapter driver

8. Follow the on-screen instructions to install the driver. Simply click the following You do not have to make any changes. Restart your computer and check if the problem is gone with the PIA connection.

Solution 4: Use UDP with these ports

Using a UDP connection with several ports including 1194, 8080, and 9201 has resolved the issue for some users and does not involve anything except in-app troubleshooting, which is great. If that doesn’t work, you should check if there are issues with your ISP or your internet connection in general!

1. Before performing any other steps, you need to make sure that the PIA software is not connected to the VPN. Right click on the PIA icon In the system tray (the list of icons in the lower right of the screen to the left of the Windows clock. You may need to click the button small arrow to show more icons before the PIA icon appears)
2. click Disconnect From the context menu that will appear.

PIA System Tray Options

3. Right click on it again and choose File Settings option from the context menu. tap on advanced at the bottom of the window and make sure to change the file connection type From the previous setting to UDP.

Determine the type of connection do UDP

4. Under remote port option, set 1194 As the selected pot, click Memorizes Button and try to reconnect to see if the problem persists. If you still can’t connect, try following the same steps but this time just try the ports 8080 And 9201!

Noticeable: In some cases, your antivirus could be the reason behind this error. Therefore, it is recommended to temporarily disable all antivirus applications and ensure that no firewall/antivirus is running in the background.

Solution 5: Install PIA in Safe Mode

1. Open Run by pressing “Windows + R” keys together. Once Run opens, type “Control” and hit Enter. What should your run look like
2. Now click on the option called “Uninstall a programFind PIA (Private Internet Access) in this list then right click and uninstall.
3. Once PIA is completely uninstalled, we have to boot into safe mode. Click on “Windows + I“key and headed to”Update & Security > RecoveryThen press the Restart button under the section labeled “.advanced launch“.
4. Wait for your computer to restart. Once it restarts, you have to go to “Troubleshooting > Advanced Options > Startup SettingsThen tap Restart. Once your computer restarts, selectSafe Mode with NetworkingBoot the computer in Safe Mode with Networking
5. Once you are in safe mode, download the latest version of PIA from their official website and then install it. After you are done, simply restart your computer to exit safe mode.

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